Help sales representatives sell more and easier
PERSONYZE assigns a unique identification number that can be easily displayed in the website as a banner, a coupon, or into the text flow in the page, to each individual visitor. When the visitor calls the call-centre and provides this number, the rep can type that number in PERSONYZE's interface to see all the information available about that individual caller.
By having access to rich information about visitors, sales reps are able to provide a much more pleasing buying experience to each individual customer, identify the customers' needs more easily and offer them the most appropriate products or services.
Some of the information that reps can view about each caller:
The caller's area of residence.
Search keywords or campaign that brought the caller to the website.
Products or services that the caller has browsed in the website.
Time spent on each page and time in focus.
Segment your phone customers!
PERSONYZE allows you to easily display different phone numbers to different visitors, based on the search keywords that lead them to the website, the campaign or ad on which they have clicked, and more.
Take advantage of this ability in order to give preference to certain campaigns or products, and to refer visitors to the relevant department.